Fluke Biomedical Service Request

 

Welcome. Here is what to expect from this RMA process:

 

Fill out this form.  
Make sure to include as much information as you can.

 

We'll send you a quote.  
Usually within 24 hours.

 

Review the quote.  
Also make sure to confirm payment.

 

Send the unit to us.  
We'll give you the address with the quote.

 

We will service your unit.  
It might take us a day to get it in our system.

 

We'll return your unit quickly.  
Usually 5-10 days.

Unit Information
Please describe what you are experiencing.

We will verify that this is an in-warranty and contact you for payment if necessary. 

If you would like to provide a PO at this time for any overages, please do.

We require a PO number at this time. You can send the actual PO later.
One file only.
10 MB limit.
Allowed types: pdf, jpg.
We will contact you separately to get your card information.
Cardholder Name Cardholder Email Cardholder Telephone Number

 

We will send you a quote as soon as this is processed. We will provide instructions on where to send the purchase order.

Warranty work

We will verify that this is an in-warranty and we will contact you for payment if necessary. Warranty work includes second-day air prepaid shipping for repairs. If you want to use a different shipping method, please check the box below.

Gold Care Plan Standard Shipping

The Gold Care plan includes second-day air prepaid shipping for repairs and calibration. If you want to use a different shipping method, please check the box below.

Silver Care Plan Standard Shipping

The Silver Care plan includes second-day air prepaid shipping for calibration. If you want to use a different shipping method, please check the box below.

Essential Plus Care Plan Standard Shipping

The Essential Plus Care plan includes next-day air prepaid shipping for repairs and calibration. If you want to use a different shipping method, please check the box below.

Essential Care Plan Standard Shipping

The Essential Care plan includes next-day air prepaid shipping for calibration. If you want to use a different shipping method, please check the box below.

Standard Shipping

Standard shipping is prepaid UPS ground shipping. If you want to use a different shipping method, please check the box below.

Carrier Return urgency
Freight Forwarder Details

Partial Shipping 

By default, units are shipped as they are completed. If you require units to be shipped in a single shipment or with a single invoice, check this box.

International Shipments

If you unit is a 451P version or contains a check source it is identified as a Dangerous Goods shipment. We require these items to ship via a freight forwarder. Please provide the freight forwarder you would like used otherwise Fluke will use NNR and you will be quoted for freight. This is not prepaid.

Please let us know if there are other things we should know about this unit or if you have additional requirements.